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Frequently Asked Questions
Shipping is FREE when product is shipped to a commercial location anywhere in the 48 continental United States.
Yes, the final price is what you see in the cart. There are only 2 exceptions: 1) If you are shipping to a residential location there will be a $75 residential fee. 2) If you need a lift gate to remove the product from the truck there will be a $75 fee.
Yes, we don’t want price to stand in the way of you purchasing with Elite Metal Tools and experiencing all we have to offer.
We process all requests for quotes in less than 2 hours. If you request a quote after business hours, it will be responded to during the first 2 hours of the next business day.
Many products are in stock and ready for immediate shipment. When your order is placed, an Elite Metal Tools representative will follow up with you regarding when you can expect to receive your product.
Elite Metal Tools does ship internationally if you have a custom’s broker that can assist in the process.
The first step is to notate damage on the BOL (bill of lading) and then contact an Elite Metal Tools representative. Elite Metal Tools expedites all freight claims to quickly remedy the situation.